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Help & Info

Shipping & Delivery

We currently offer shipping to Canada and The USA.

Orders are typically processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.

We offer standard and expedited shipping options.

Shipping costs are calculated based on the destination, package weight, and chosen shipping method.

Delivery times vary based on the shipping method and destination.

Estimated delivery times are provided during the checkout process, and they are calculated from the date of shipment.

While we strive to meet our delivery commitments, unforeseen circumstances such as weather conditions, customs clearance, or carrier delays may impact delivery times.

In the event of a significant delay, we will notify you promptly and work to resolve the issue.

Please ensure that the shipping address provided during checkout is accurate and complete.

If a package is undeliverable due to an incorrect address, the customer will be responsible for any additional shipping fees incurred.

In the rare event that your package is lost or damaged during transit, please contact our customer support team within 10 days of the estimated delivery date.

If a package is returned to us due to non-delivery (e.g., incorrect address), the customer may be responsible for the cost of re-shipping.

If you have any questions or concerns about shipping, please contact us.

Returns & Refunds

You have 30 days to return an item from the date you received it.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging

Please include your order number and a brief explanation for the return when contacting us.

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5-7 business days.

Customers are responsible for the cost of return shipping, except in cases where the return is due to an error on our part or a defective item.

If you receive a damaged or defective item, please contact us within 5 days of receiving your order. We will provide instructions on how to return the item or arrange for a replacement.

Orders can be cancelled within 24 hours of purchase. Once an order has been processed and shipped, it cannot be cancelled.

If you have any questions or concerns about your return or refund, please contact us.